Frequent questions
What type of clothing should I wear to my appointment?
Shorts work best for knee exams. In general, it is best if you wear clothing that does not have zippers, buttons, metal, or jewelry that could interfere with your exam.
Does my insurance cover the cost of services?
We work with most national and international insurance agencies. At Ortho Sport Clinic, at the moment we work with the reimbursement system, it is a modality through which the insured who opts for a service or product at Sport Fix, pays for the service and SF we generate an invoice and a medical report. , later with both documents you request reimbursement from the insurer.
What expenses do I have to cover on the day of my appointment?
All payments related to services provided at the time of your consultation unless you have an agreement with the treating doctor.
What payment methods are available?
We accept Cash, debit cards, credit cards and bank transfers.
How far in advance can I cancel an appointment?
If you are unable to keep your appointment, please contact us 24 hours before your appointment at 322-180-2148
What happens if I have already paid for the Physiotherapy sessions and could not attend?
It is recommended to arrive at least 10 minutes before the scheduled time. We understand that there are many factors beyond the control of the patient that could cause them to arrive late or other personal problems that prevent them from attending the appointment. We ask that you contact us to reschedule your appointment at least 6 to 8 hours in advance.